Return Policy

30-Day Return Policy 

We want you to be completely satisfied with your product purchase from Salt & Lightning. If for any reason you are not satisfied with your order, you may return it within 30 days of delivery for a refund or exchange. (Services are excluded from the return policy)

Return Requirements:

• Services are excluded from the return policy, and are ineligible for return, refund, or exchange.
• Products must be in unopened, unused condition.
• Returns must be made within 30 days of delivery.
• Customers are responsible for the cost of return shipping fees.
• There is no restocking fee.

Manufacturer Defects or Damages:

• If your product arrives with a manufacturer defect or is damaged during transit, we will cover 100% of the cost of return shipping and waive any restocking fees.
• Please contact us within 7 days of receiving a defective or damaged product. 
• You will need to submit photos of the defect or damage to not delay processing of your return 

Return Process:

• Contact us to initiate a return and receive a return authorization number.
• Pack the product securely in the original packaging (if possible) and include all accessories and documentation.
• Write the return authorization number clearly on the outside of the package.
• Ship the product to the address provided along with the return authorization number.

Refunds:

• Once we receive your return and verify that it meets our return requirements, we will process your refund within 3-5 business days.
• Refunds will be issued to the original payment method only.

Exchanges:

• If you would like to exchange your product for a different size, color, or style, please contact us to initiate an exchange.
• Exchanges are subject to availability and additional shipping fees may apply.